Monday, March 4, 2024

HCA closes lobby and in-person customer services at Olympia office

HCA closes lobby and in-person customer services at Olympia office

Tue, 03/17/2020

As of Wednesday, March 18, the Health Care Authority (HCA) is closing its lobby to visitors, and will not offer in-person customer services for Apple Health clients nor members of the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) Programs. We encourage people to use online and phone options.

The doors to the Cherry Street Plaza lobby will only be accessible with a badge.

If you are a visitor meeting with an HCA employee, the HCA employee will let you into the building and escort you to reception for a visitor’s badge. Reception staff will not open doors for visitors.

Alternative resources available

For Apple Health clients

You can manage your Apple Health coverage online using the following resources.

Coverage for families, children, pregnant women, and single adults

Coverage for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs

For more information how to manage your coverage online visit

Mail your forms and payments

  • Apple Health forms and verification can be uploaded to your account or mailed to:
    Health Care Authority
    PO Box 45531
    Olympia, WA 98504-5531
  • Apple Health premium payments can be paid online via our secure payment system or mailed to:​
    DSHS Office of Financial Recovery
    PO Box 9501
    Olympia, WA 98507-9501

For PEBB members

The retiree section of HCA’s website provides tools and resources, including a self-paced tutorial on how to fill out your retiree form, and you can always connect with us at 1-800-200-1004 and select menu option 6.

Mail your forms and payments

  • Mail your forms to:
    Health Care Authority, PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684
  • In addition, please mail your premium payment (and applicable premium surcharge) to:
    Health Care Authority
    PO Box 42691
    Olympia, WA 98504-2691

Leave a Reply

Your email address will not be published. Required fields are marked *